AI technology is transforming industries. Certain fields, like manufacturing, are feeling a significant impact with the elimination of jobs and the redesign of core business processes. CNBC reports that 6 percent of jobs will disappear within five years in the face of automation. For example, as Newsweek notes, automated gas pumps eliminated numerous jobs at service stations, but created new opportunities for engineering, software developers and technicians. One of the next frontiers AI technology is set to define is customer service jobs.

Dire predictions that humans will be replaced by machines in the workplace continue to make headlines. Drones are delivering packages to your doorstep. The manufacturing, automotive and healthcare industries are already highly automated in many countries, and technology companies are racing to create the next "new and improved" version of artificial intelligence (AI). In fact, a much-cited Oxford study that looked at 702 occupations in the U.S. concluded that 47% of U.S. employment is at risk of being lost to computerization. U.S. employee anxiety notwithstanding, this begs the question: What has your company done in the wake of such news?

Dire predictions that humans will be replaced by machines in the workplace continue to make headlines. Drones are delivering packages to your doorstep. The manufacturing, automotive and healthcare industries are already highly automated in many countries, and technology companies are racing to create the next "new and improved" version of artificial intelligence (AI). In fact, a much-cited Oxford study that looked at 702 occupations in the U.S. concluded that 47% of U.S. employment is at risk of being lost to computerization. U.S. employee anxiety notwithstanding, this begs the question: What has your company done in the wake of such news?